I received an Explanation of Benefits from my insurance carrier. It says my dental bill exceeded the usual and customary. Does this mean that my dentist is charging more than he or she should?

Dr. Sheila Dobee

Family, Cosmetic and Implant Dentist

Date : 08/05/2020

Remember that what insurance carriers call usually and customary is really just what your employer and the insurance company have negotiated as the amount that will be paid towards your treatment. This does not correlate to the actual cost of quality care. It is usually less than what any dentist in your area focused on providing high-quality dentistry and customer service might actually charge for a dental procedure. It does not mean that your dentist is charging too much if there is a remaining balance to be paid.